سياسة الاستبدال والاسترجاع

Return and exchange policy Thank you for shopping from Style Store. We hope you are satisfied with the purchase process. However, we accept return or exchange requests for the product within three days of receipt, if the product received is significantly different from the product ordered or if there is a manufacturing defect. All you need to do is: Submit the return request via WhatsApp from here, provide us with the order number and the customer's name according to the data in the order, explain the reason for the return with attaching pictures of the defect, wait for approval and receive it, ensure that the product is significantly different from the product ordered, work on the exchange steps and place a new order and ship it. Conditions for exchange and return Style Store is keen to provide the best service to its customers, so you have the right as a customer to perform an exchange and return within 3 days of receiving the product, and you must ensure the following: The return and exchange policy ((( does not include ))) products that are embroidered with a name or embroidered with drawings or writing a name or adding to the piece or a pre-order from the customer during the manufacturing process such as embroidery of a name or detail or printing or similar, as they are manufactured according to the customer's request. If you receive a product with damage or error from the store in the implementation process, we at Style Store bear all shipping and exchange costs. If you wish to exchange or return for any other reason, the customer bears all costs resulting from that. If the customer has received free credit or a free shopping voucher, they are not entitled to convert any of them into cash credit. The customer does not have the right to cancel or modify the order and recover the amount after the order has started to be processed and prepared. If the customer purchased products via Visa, Mada, MasterCard, or Apple Pay and wishes to recover the amount before execution, the refund will be through the same payment method used for the purchase, subject to the bank's (or electronic payment intermediary) policy, and may take from 7-14 days. If the refund cannot be processed to the same card, the amount will be refunded to a bank account inside Saudi Arabia only. The customer is responsible for returning the shipped product or exchanged product to the shipping company along with printing the return label sent by us. If the customer delays receiving their shipment for more than 7 days from its arrival or if delivery is impossible due to reasons attributable to the customer, the shipping company will return the shipment to us, and we will request shipping fees again from the customer to resend the order. Returned shipments from the shipping company to Style Store due to customer delay will be stored for no more than 30 days; if the return request is not received, they will be destroyed. If a wrong or defective product arrives, the store must be notified within a maximum of 24 hours from receipt of the shipment, and we will replace the specified product with another. After 24 hours of receiving the shipment from the shipping company, the replacement request will not be accepted. Cancellation and refund policy Full refund is allowed if the order status on the website is (being processed) without any restrictions or conditions. If the order status changes to (being executed) or another status, it cannot be canceled except according to the return and exchange policy. If the customer purchased products via Visa, Mada, MasterCard, or Apple Pay and wishes to recover the amount before execution, the refund will be through the same payment method used for the purchase, subject to the bank's (or electronic payment intermediary) policy, and may take from 7-14 days. If the refund cannot be processed to the same card, the amount will be refunded to a bank account inside Saudi Arabia only. The amount will be transferred to the same customer account if the payment was by bank transfer. We need the order number along with the customer's name according to the order to be canceled. I changed my mind and no longer want the product I purchased, can I return it? How? Products made to order (such as embroidery of a name or detail or printing or similar) are not returnable as they are manufactured according to the customer's request. "Made-to-order" requests are orders made according to the customer's specifications and are not refundable because they are made as per the customer's request. If there is an error from the store, a new product will be made with the same request, and this will be done within 7 to 12 days with free shipping. Thank you for your cooperation, and we wish you an enjoyable shopping experience.